Product questions
Read direct answers about readiness, downloads, prices, data, accounts and future HMRC filing.
Open FAQs →Find the right route quickly
Start with
the exact task.
Search centrally maintained help topics for payroll, pensions, CIS, year end, Bookkeeping, data safety and installation.
Quick routes
Use the shortest useful path.
Downloads and setup
Check release-file status, Windows requirements and the publication safety checklist.
Open downloads →Direct email
Email SMRC directly when the searchable guidance does not answer your question.
Email support →Complete knowledge base
Help across the whole product.
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Before emailing support
Five details make diagnosis faster.
- Product area and version
- The exact task being attempted
- Full visible error wording or code
- Expected result
- Whether one or every file is affected
Do not email passwords, NI numbers, bank details, live payroll databases or credentials.