Code assistance
Record a request when a prototype activation or licence reference cannot be located.
Security before convenience
Licence help.
Without exposing accounts.
Record an access request for manual verification. The response is deliberately generic and the backend retains only the final four characters of the supplied licence code.
Supported request types
A controlled route for licence questions.
Email change
Ask for manual review when the original registered email can no longer be accessed.
Computer change
Request guidance about moving a licensed installation and protected backups to a replacement PC.
Current limitation: There is no self-service customer portal, automatic lookup, invoice retrieval, renewal checkout or email delivery. This page records a safe request only.
Access request
Two details for manual matching.
Use the email associated with the request and the relevant code. A matching or non-matching account receives the same on-screen response.
Never enter: payroll data, employee identifiers, bank/card details, HMRC credentials or Windows passwords.